Case Management
Case Management
Here are some functionalities related to CMS
- Create and Maintain Service Requests
- Auto Assignment of Work to Internal Teams or External Vendors
- Implement TAT (Turnaround Time) & Escalation Protocols
- Complete Tracking of Service Requests
- Facilitate Communication Between Internal Teams and External Stakeholders
- Provide Document Sharing Facilities
- Employee Performance Tracking and more.
Log, manage, and monitor service requests efficiently from a centralized platform.
- Update, categorize, and track request progress
- Attach documents and add internal comments
Landlord Reporting via Mobile Apps
Empower landlords with real-time data access.
- Detailed reporting and analytics
- Monitor property performance and financials
- Make data-driven decisions on the go
Task Automation
Automate repetitive tasks and workflows to improve efficiency and ensure timely execution.
- Trigger actions based on events or approvals
- Reduce manual effort with smart workflows
TAT Management
Define and monitor turnaround times (TAT) to ensure timely service delivery and accountability.
- Set response and resolution deadlines per request type
- Trigger escalations for delays or missed timelines
Request Tracking
Gain real-time visibility into the status and progress of all service or support requests.
- Monitor request status across departments
- Get updates and alerts on progress and closures
